Privacy policy

Who is responsible for controlling and processing personal data?

The controller of personal data collected via this website is Fancy Life Sp. zo.o., ul. Adama Habeli 12, 30-898, Kraków, Poland, tax number 6793266864

What data do we collect and why?

We collect the following data from you in order to process room reservations and provide efficient customer service: full name, address (street, house/apartment number postal code, city and country),telephone number, email address.

Payment processing

All payments for our services are processed securely by Stripe Payments Europe Limited, an Irish company operating under Irish law. We do not store full credit card numbers or any sensitive financial information. See stripe.com for their privacy policy.

Contact form

If you contact us via our contact form page, we collect the following personal data: your name and email address. We use this information to communicate with you and respond to your enquiry.

Sign up form

If you have made a booking with us, we may send you an invitation via email to sign up and become a member. Members get exclusive benefits.

Who we share your data with

Your personal information is accessible only by our staff and used to manage your enquiries and provide you with the services you contract with us to supply to you.

Cookies

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. We may use cookies for analytical purposes.

Your rights

You have the right to access the content of the data and correct it. In addition, you have the right to withdraw consent at any time, the right to delete it, and the right to be forgotten in the case of processing personal data for marketing purposes.

Data controller

If you have any questions about this privacy policy, please send an email to info@thecastle.com.pl.